Syncrofy is a powerful, cloud-based data visibility software that enables your employees, customers, and partners to find information, quickly resolve problems, drive collaboration, and maximize productivity. Syncrofy allows you to gain full visibility of your entire business and leverage that data to resolve issues and obtain a complete overview of your operation.

Syncrofy is an off-the-shelf product with configuration capabilities. 

Go to www.syncrofy.com and fill out the required information. Select the checkbox to agree to the Syncrofy Terms of Service and Privacy Policy (click on each to read). Click the "Sign me up for Syncrofy" button. You will then receive an account verification email. Follow the instructions to validate your Syncrofy account.

Yes, Syncrofy utilizes SSL encryption and the hybrid architecture keeps sensitive information on your local network and under your control. Users have the ability to configure SSL encryption when connecting the cloud and the local agent. Data stored within the database is not encrypted but is located within your local network and all connections from the cloud to your network are encrypted.

Calls occur asynchronously or semi-synchronously within Syncrofy and documents are loaded into the local agent and then processed by the local agent on its own time. Syncrofy utilizes RESTful APIs and connects with a Mongo database.

Syncrofy utilizes Mongo's standard driver to connect to its database. Any database communication from the local agent within Syncrofy always occurs from the local agent to the database and is always authenticated and verified. Business logic within Syncrofy is never in the database tier.

To access your data in Syncrofy, go to Documents under "My Company" in side navigation bar. There you will be able to view all of your data and documents that have been loaded into the system. You can leverage this data within your Dashboard to create charts and graphs to measure

You will always receive a notification in the unlikely event that an exception occurs and the software will work to recover from the error on its own.

Yes, Syncrofy has the ability to run on separate machines or altogether. For example, the database can be located on five servers and the local agent on five servers, or they can all be located on a single server and scaled independently.

Syncrofy is software-agnostic and can accept and ingest business data from a variety of different platforms. Syncrofy can run on Windows, Mac, or Linux (or anything that supports Java 8 and Mongo DB).

CoEnterprise's cloud software will continuously monitor the local agent to ensure it is up and running.

CoEnterprise provides reliable support by phone, email, and via online documentation with Syncrofy Help.

Syncrofy supports the latest versions of Google Chrome, Mozilla Firefox, Microsoft Internet Explorer 11, and Microsoft Edge.

Check to make sure you have been placed in the correct "Group" and have been given the necessary permissions. Remember, in Syncrofy you are only able to view the data and documents that you have been given access to.

Syncrofy uses MongoDB because it's flexible, fast, and easy to manage. MongoDB features a simple, easy to use permissions system and there is an aggregation framework that analyzes data quickly and efficiently. Backing up data is relatively simple and performance is not affected when working with large amounts of data. Development of the database is very active as new versions are released on a regular basis. For more information, please visit MongoDB.com.

For more information on database encryption, please refer to MongoDB's At-Rest Encryption Best Practices or the MongoDB Manual.

We encourage you to submit feedback regarding your Syncrofy experience. To do so, click the Help (?) icon in the upper right-hand corner from anywhere within Syncrofy and select "Submit Feedback." Choose your "Feedback Type" and enter your question or feedback in the "Message" box. If necessary, select an attachment to include by clicking the Choose File button. When you're ready to submit your feedback, hit the Send button.

A standard business day is 8:00 am to 5:00 pm EST, Monday-Friday. Support is not available on the following holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, and Christmas Day. If you require immediate assistance after normal business hours, please open a new case as "High" or "Critical" priority to contact an on-call support analyst.

This is due to the fact that your Local Agent has not been updated to the latest version. To gain access to Syncrofy's newest features, please make sure that your Local Agent has been updated. 

Syncrofy does not support older versions of Internet Explorer due to the fact that Microsoft does not provide security updates for them. As a result of this and the older versions being unsecure, Syncrofy does not support them. 

In most cases, you have not been given the required permission to access the item. Please contact your Syncrofy Administrator if you think you should have the permission.

You can customize what notifications you recieve and how you receive them (email or in-app) by going to Settings in the left-hand navigation menu and then Notifications.

Syncrofy uses 10 distinct EDI segments to determine the uniqueness of a document. They are:

• Sender ISA Qualifier
• Sender ISA ID
• Sender GS ID
• Receiver ISA Qualifier
• Receiver ISA ID
• Receiver GS ID
• ISA Control Number
• GS Control Number
• ST Transaction Type
• ST Control Number

If a document arrives in Syncrofy and contains the same 10 segments as an existing document, it will override the existing one and documents from the original file will become unlinked. It is strongly recommended that incoming and outgoing EDI data maintain unique control numbers in order to avoid data from becoming overwritten in Syncrofy.